DelveIn LLC
Privacy policy

Introduction
Welcome to DelveIn LLC, your premier online retreat center dedicated to providing a holistic approach to wellness through a variety of services, including online courses and workshops, forum communities, specialized groups, a comprehensive blog library, professional facilitators, dedicated coaching sessions, and a curated store of wellness products. Our mission is to support your wellness journey with the highest quality resources and experiences.

The purpose of this privacy policy is to inform you about how we collect, use, share, and protect your personal information when you interact with our services. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently.

This privacy policy applies to all clients, participants, and visitors of DelveIn LLC who engage with our services, whether through our website, mobile applications, or other online and offline interactions. By using our services, you agree to the terms and conditions outlined in this policy.

We value your trust and are dedicated to protecting your privacy. If you have any questions or concerns about our privacy practices, please contact us at support@delvein.online. Thank you for choosing DelveIn LLC as your wellness partner.

 

Information We Collect
DelveIn LLC is committed to providing personalized and effective services, and to achieve this, we collect various types of information from our clients. The following outlines the categories of information we gather:

 

Personal Information
We collect personal information that you provide to us when creating an account, making a purchase, or using our services. This includes:

• Name: First and last name.

• Email Address: For communication and account identification.

• Address: Billing and shipping addresses.

• Phone Number: Contact number for support and notifications.

 

Payment and Transaction Details
To process transactions and manage payments, we collect:

• Payment Information: Credit card details, billing address, and other payment-related information.

• Transaction History: Records of purchases, refunds, and other financial transactions.

• Enrollment and Participation Information

• When you enroll in seminars, workshops, or retreats, we collect:

• Enrollment Details: Enrollment selections, start and end dates, and progress status.

• Participation Information: Attendance records, feedback, and evaluations.

 

User-Generated Content
We gather information you provide through interactions with our platform, including:

• Forum Posts: Messages and comments posted in forum communities and groups.

• Seminar & Workshop Answers: We save for your use your answers to the reflection questions in seminars and workshops. You do not have to save your answers with us and we recommend using an external journal for this data.

• Feedback: Reviews, ratings, and testimonials submitted by you.

 

Usage Data
We use cookies and other tracking technologies to collect information about how you interact with our services, including:

• Cookies: Data stored on your device to enhance your browsing experience.

• IP Addresses: Information about your device and internet connection.

• Browser and Device Information: Type of browser, operating system, and device used.

 

Other Relevant Information
We may also collect other types of information necessary to provide and improve our services, such as:
Marketing Preferences: Information on your preferences for receiving marketing communications.
Survey Responses: Data collected through surveys and feedback forms.
By collecting this information, DelveIn LLC aims to tailor our services to meet your needs and enhance your overall experience. 

 

How We Collect Information
At DelveIn LLC, we collect information through various methods to provide you with the best possible service and experience. Below is a detailed explanation of how we gather information:
Account Creation and Registration
When you create an account on our website, we collect personal information such as your name, email address, and password. This allows us to identify you, manage your account, and provide personalized services.

 

Purchases and Transactions
We collect payment and transaction details when you make a purchase through our website. This includes payment information, billing address, and transaction history, which are necessary for processing payments and managing orders.

 

Online Courses and Workshops
When you enroll in our online courses and workshops, we collect enrollment details such as course selection, start and end dates, and progress status. We save for your use your answers to the reflection questions in seminars and workshops. You do not have to save your answers with us and we recommend using an external journal for this data. We also gather feedback and evaluations to improve our offerings.

 

Retreats (Online and In-Person)
For retreats, we collect registration details, including your preferences and accommodation information. Feedback from retreat participants is also collected to enhance future retreats.

 

Facilitated Activities and Coaching Sessions
We gather scheduling information and preferences for facilitated activities and coaching sessions. Personal goals and progress notes from coaching sessions are not collected by us, but are recommended for you to keep in an external journal. Feedback on these activities is also gathered to ensure quality service.

 

Forum Communities and Groups
When you participate in our forum communities and groups, we collect information from your user profiles and interactions, including messages, posts, and comments. This helps us foster a vibrant and supportive community.

 

Library and Resource Access
We collect subscription information and access logs when you use our library. This includes download and usage data of the resources, usage of affiliate links and purchases through our affiliate links. This information helps us understand your interests and improve our content.

 

Customer Support and Communications
Information provided through customer support inquiries is collected to assist you effectively. This includes communication history and correspondence via email, phone, or online forms.

 

Marketing and Promotional Activities
We gather information when you sign up for newsletters, participate in promotional offers, and engage in marketing campaigns. This includes your preferences and participation details, which help us tailor our marketing efforts.

 

Website and Online Services Usage
We use cookies and other tracking technologies to collect data about your interactions with our website. This includes IP addresses, browser and device information, and usage patterns, which help us enhance your browsing experience.

 

Social Media and Third-Party Platforms
We collect information from your interactions on our social media pages and third-party platforms. This may include data shared with us when you connect your accounts, which helps us engage with you on different platforms.

 

Store Purchases and Product Inquiries
When you purchase products from our store, we collect order details, product preferences, and feedback. This helps us manage your orders and improve our product offerings.

 

Surveys and Feedback Forms
Information collected through surveys and feedback forms helps us understand your needs and preferences. This data is used to enhance our services and products based on your input.

 

Event Participation
We collect registration and participation information for events hosted by DelveIn LLC, such as webinars and live events. This helps us manage events and provide a seamless experience for participants.

 

By collecting information through these methods, DelveIn LLC aims to provide personalized, efficient, and high-quality services to meet your wellness needs.

 

Sharing of Information
At DelveIn LLC, we share your information only in specific circumstances, as detailed below:

 

With Service Providers and Partners
We may share your information with trusted service providers and partners who assist us in operating our website, conducting our business, and providing services to you. This includes platforms like Wix, Shopify, and Amazon, which help us manage our website and online store. These third parties are obligated to protect your information and use it only for the purposes for which it was shared. This also includes the facilitators of activities, workshops and seminars for the purposes of ensuring that you are provided the services that you sign up for or purchase.. Please check the privacy policies at these companies:
Wix Privacy Policy
Shopify Privacy Policy
Amazon Privacy Policy

 

For Legal Compliance and Protection
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also share your information when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations.

• Protect and defend our rights or property.

• Prevent or investigate possible wrongdoing in connection with our services.

• Protect the personal safety of users of our services or the public.

• Protect against legal liability.

 

With User Consent
We may share your information with third parties when we have your explicit consent to do so. This includes situations where you agree to share your information with partners for promotional activities or other services.

 

In Case of Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information, and your information will remain subject to the promises made in this privacy policy.

 

Other Necessary Disclosures
We may also share your information in other situations where it is necessary to:

• Enforce our terms of service and other agreements.

• Protect the rights, property, or safety of DelveIn LLC, our users, or others.

• Conduct audits, comply with regulatory requirements, or respond to claims.

 

By sharing your information in these ways, we aim to ensure the effective operation of our services and the protection of our clients. We are committed to using your information responsibly and only for legitimate purposes. 

 

Cookies and Tracking Technologies
At DelveIn LLC, we use cookies and other tracking technologies to enhance your browsing experience and provide personalized services. Below is an overview of how we use these technologies, the types of cookies we use, their purposes, and how you can manage your cookie preferences.

 

Use of Cookies on Our Website
Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store information about your preferences or past actions. We use cookies to improve the functionality of our website, enhance your user experience, and provide tailored content and services.

 

Types of Cookies Used

• Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas and processing transactions.

• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. This data helps us improve the performance and usability of our site.

• Functionality Cookies: These cookies allow our website to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personalized features.

• Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

 

Purpose of Using Cookies

• Enhancing User Experience: Cookies help us remember your preferences and settings, making your interactions with our website smoother and more personalized.

• Analyzing Website Usage: Cookies allow us to collect data on how visitors use our website, which helps us identify areas for improvement and optimize our content and services.

• Marketing and Advertising: Cookies enable us to deliver targeted advertising and promotions that are relevant to your interests, both on our website and on third-party sites.

 

Managing Cookie Preferences
You have the right to manage your cookie preferences and can choose to accept or reject cookies. Here are some ways you can control your cookie settings:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, or to alert you when cookies are being used.

• Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner. You can use this banner to accept or decline different categories of cookies.

• Third-Party Tools: Some third-party tools and extensions can help you manage and block cookies across various websites.

 

Please note that disabling certain cookies may impact the functionality of our website and your ability to use some features. For more information on how to manage cookies, you can refer to your browser's help documentation.

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Data Retention
At DelveIn LLC, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Below is an overview of our data retention practices:

 

Retention Period for Different Types of Information

• Account Information: Personal information related to your account, such as your name, email address, and contact details, is retained for as long as your account remains active. After account deactivation, this information may be retained for a limited period to comply with legal obligations or for legitimate business purposes.

• Transaction and Payment Data: Payment and transaction records are retained for a period required by applicable financial and accounting regulations, typically for a minimum of seven years.

• Course and Workshop Data: Enrollment and participation records for courses and workshops are retained for as long as necessary to provide ongoing access to course materials and for future reference by participants.

• Retreat Information: Accommodation and dietary preferences information related to retreats may be retained for the duration of the retreat and for a reasonable period thereafter for administrative and legal purposes.

• Customer Support and Communications: Records of customer support inquiries and communications are retained for as long as necessary to address and resolve your queries and maintain a history of your interactions with us.

• Marketing Data: Information used for marketing purposes is retained until you opt out of receiving marketing communications or for a period specified by relevant data protection laws.

 

Criteria for Determining Retention Periods
We consider several factors when determining the retention periods for different types of information:

• Legal and Regulatory Requirements: Compliance with applicable laws and regulations that mandate specific retention periods for certain types of data.

• Business Needs: Operational and business needs, such as providing ongoing access to services, improving our offerings, and maintaining accurate records.

• User Preferences: Your preferences and instructions regarding data retention and deletion.

• Security and Risk Management: Ensuring the security and integrity of data and mitigating potential risks associated with data breaches or unauthorized access.

 

Data Deletion and Disposal Practices
We implement strict procedures for the deletion and disposal of personal information to ensure it is securely and permanently removed from our systems:
Deletion of Digital Data: Personal information stored electronically is deleted using secure deletion methods that prevent recovery.
Disposal of Physical Records: Physical records are not kept.
Anonymization: In some cases, we may anonymize personal information so that it can no longer be associated with an individual, allowing us to retain the data for analytical or statistical purposes without compromising privacy.

 

Your Rights and Choices
You have various rights and choices regarding how your data is collected, used, and managed. Below are the details on how you can exercise these rights and make informed decisions about your personal information:

 

Accessing and Updating Personal Information

• Accessing Your Information: You have the right to access the personal information we hold about you. You can request a copy of your data by contacting our customer support team at support@delveinllc.com. We will provide you with the information within a reasonable timeframe.

• Updating Your Information: If any of your personal information is inaccurate or outdated, you can update it by logging into your account on our website and making the necessary changes. Alternatively, you can contact us to request updates.

• Opting Out of Marketing Communications

• Email Communications: If you no longer wish to receive marketing emails from us, you can opt out by clicking the "unsubscribe" link at the bottom of any marketing email you receive. You can also update your email preferences in your account settings or contact us at support@delveinllc.com to opt out.

• Other Communications: For other types of marketing communications, such as SMS or postal mail, please contact us directly to update your preferences.

 

Managing Cookie Preferences

• Cookie Settings: You have the right to manage your cookie preferences and can choose to accept or reject cookies. Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, or to alert you when cookies are being used.

• Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner. You can use this banner to accept or decline different categories of cookies.

 

Requesting Data Deletion
Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes it was collected. To request data deletion, please contact us at support@delveinllc.com. We will review your request and delete your data where applicable, in accordance with legal and regulatory requirements.

 

Exercising Other Privacy Rights

• Data Portability: You have the right to request the transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format.

• Restriction of Processing: You can request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing activities.

• Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling.

• Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

 

To exercise any of these rights, please contact us at support@delveinllc.com. We will respond to your requests in accordance with applicable data protection laws and within a reasonable timeframe.
We are committed to ensuring that you have control over your personal information and can exercise your privacy rights effectively.

 

Children's Privacy
At DelveIn LLC, we are committed to protecting the privacy of all our users. Our services are designed for adults and we do not knowingly collect or solicit personal information from anyone under the age of 18.

 

Policy on Collecting Information from Minors
Age Restrictions: Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
Service Limitations: If we become aware that we have inadvertently collected personal information from an individual under the age of 18, we will take immediate steps to delete that information.

 

Parental Consent Requirements
No Services for Minors: Since we do not provide services to individuals under the age of 18, parental consent is not applicable. If you believe that a minor has provided us with personal information, please contact us at support@delveinllc.com, and we will promptly delete the information.

 

Protecting Children's Privacy Online

• Secure Environment: We implement robust security measures to protect the personal information of all users. This includes encryption, secure storage, and access controls to ensure that data is protected from unauthorized access and misuse.

• Age Verification: We take steps to verify the age of our users during the registration process to ensure compliance with our age restriction policy.

• Privacy Assurance: Our commitment to privacy includes not marketing or providing services to minors. All our content and services are intended for adult use only.

We are dedicated to maintaining a safe and compliant environment for all our users. 

 

Changes to This Privacy Policy

Right to Amend the Policy
DelveIn LLC reserves the right to amend this privacy policy at any time. We may update this policy to reflect changes in our practices, technologies, legal requirements, and other factors. Any changes will be made to ensure that your personal information continues to be protected in accordance with the highest standards.

 

Notification Process for Changes
Website Update: We will post the updated privacy policy on our website. We encourage you to review the policy periodically to stay informed about how we protect your personal information.
Email Notification: If we make significant changes to the policy, we will notify registered users via email. The email will include a summary of the changes and a link to the updated policy.
Service Announcements: We may also notify you of changes through service announcements on our website or within our applications.

 

Effective Date of Changes
All changes to this privacy policy will take effect immediately upon posting on our website, unless otherwise specified. The effective date of the updated policy will be clearly indicated at the beginning of the document. Your continued use of our services after the effective date constitutes your acceptance of the revised policy.

 

By keeping you informed of any changes, we ensure transparency and maintain your trust in how we manage and protect your personal information.

 

Contact Information
If you have any questions or concerns about these Privacy Policies or any aspect of our Website, Products & Services, please contact our customer support team. We are here to help and address any issues you may have.
Email: support@delvein.com
Mailing Address: DelveIn LLC,16232 Bothell Everett Hwy, #1077, Mill Creek WA 98012, United States

Consent

 

Statement on User Consent to the Privacy Policy
By using DelveIn LLC's services, you agree to the terms and conditions outlined in this privacy policy. Your use of our website, applications, and other services constitutes your consent to the collection, use, sharing, and protection of your personal information as described in this policy.

How Users Can Withdraw Consent

• Withdrawing Consent: If you wish to withdraw your consent to this privacy policy, you may do so at any time by discontinuing the use of our services and closing your account. To close your account, please contact us at support@delveinllc.com.

• Data Deletion: Upon withdrawing your consent, you can request the deletion of your personal information. Please refer to the "Requesting Data Deletion" section for details on how to proceed with this request.

• Effect of Withdrawal: Please note that withdrawing your consent will prevent us from providing you with our services, as the use of your personal information is necessary for their operation. Once consent is withdrawn, you will no longer have access to your account and any associated services.

We are committed to respecting your privacy and ensuring that you have control over your personal information.